Practice Privacy Statement
This Practice complies with Privacy Act (1988, updated December 2001). This directs the way we collect, store and use and disclose your health information. Detailed brochures outlining the privacy act and how it applies to our relationship with you are available from reception. Please take one, peruse it and inquire if you have any concerns or want more information.
If you wish for your records to be sent to or from another Practice we will always ask you to sign a consent form.
Why and when your consent is necessary?
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for any other purpose, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and education , accreditation, and business processes (e.g. staff training).
What personal information do we collect?
The information we will collect about you includes:
- names, date of birth, email and other addresses, contact details
- medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- Medicare number (where available) for identification and claiming purposes
- healthcare identifiers
- health fund, concession card, pensioner card details.
Dealing with us anonymously:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
- Our practice will collect your personal information:
- When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
- During providing medical services, we may collect further personal information.
- We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social media.
- In some circumstances, personal information may also be collected from other sources. Often this is because it is not practical or reasonable to collect it from you directly.
This may include information from:
- your guardian or responsible person
- other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
- your health fund, Medicare, or the Department of Veteran’s Affairs (as necessary).
Who do we share your personal information with?
We sometimes share your personal information:
when it is necessary to lessen, or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent to assist in locating a missing person to establish, exercise or defend an equitable claim for the purpose of confidential dispute resolution process
when there is a statutory requirement to share certain personal information (e.g. some diseases require mandatory notification)
during the course of providing medical services, through Electronic Transfer of Prescriptions (eTP), MyHealth Record/PCEHR system (e.g. via Shared Health Summary, Event Summary).
Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms. The records from Holland Park Family Medical Practice, and electronic records, also visual where applicable.
Our practice stores all personal information securely. Only authorized people/clinical staff have access with individual passwords.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and either hand in to us in person, post, fax or email and our practice will respond within a reasonable time.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify that your personal information held by our practice is correct and up-to-date.
You may also request that we correct or update your information, and you should make such requests either by speaking to staff members directly, phoning or writing to Jenny Kenny (Office Manager) or by email: adm[email protected]
How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure.
You can write an email to Office Manager, [email protected]
You can send a letter to Manager, Holland Park Family Medical Practice at 1000 Logan Road, Holland Park QLD 4121
You can contact us on 3324 1677
The action or investigation against your complaint will take about 30 days.
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond, before they will investigate.
For further information visit : www.oaic.gov.au or call the OAIC on 1300 336 002. In addition, you may also contact the Health Ombudsman via phone 13 36 46, email [email protected] ([email protected]) or you can visit their website .
Policy review statement
The policy will be reviewed regularly to ensure it is in accordance with any change that may occur. We will notify you with updated or amended policies at nest appointment or visit.
The template policy is intended for use as a guide of a general nature only and may or may not be relevant to particular practices or circumstances. The Royal Australian College of General Practitioners (RACGP) has used its best endeavours to ensure the template is adapted for general practice to address current and anticipated future privacy requirements. Persons adopting or implementing its procedures or recommendations should exercise their own independent skill or judgement, or seek appropriate professional advice. While the template is directed to general practice, it does not ensure compliance with any privacy laws, and cannot of itself guarantee discharge of the duty of care owed to patients. Accordingly, the RACGP disclaims all liability (including negligence) to any users of the information contained in this template for any loss or damage (consequential or otherwise), cost or expense incurred or arising by reason of reliance on the template in any manner.