Policies and Appointments

New Patients

We welcome new patients at Holland Park Family Medical Centre and ask that you arrive at the Practice 10 minutes before the appointment to give you time to complete our. New Patient Information & Consent Form.

Phone calls / messages to the Doctor

If you have a message for your GP, or wish to speak to them, our Policy is for a message to be passed on through our Reception staff.  This is done through our internal messaging system.  We state that usual practice is that the Doctor may not check messages until the end of a session or at the end of the day.  If you feel that you have an urgent matter to discuss, you may be offered an appointment with your Doctor or another Doctor if available or you can request to speak to the Practice Nurse who can determine the level of urgency.

Your Doctor will return your call accordingly or request a message to be passed back to you.

Billing

We are a private billing practice with Bulk Billing for children 0 – 5 years.  We do have discount rates for Students from 6 years, Health Care Card holders and where bulk billing occurs it is at the discretion of the individual doctor. Our fees are based on the Australian Medical Association (AMA) fee structures and are displayed in our Reception area.

All of our Care Plans and Health Assessments are charged to Medicare and there is no out of pocket cost. Fees are payable at the time of consultation by cash or EFTPOS.

Your Medicare rebate can be directly deposited into your account at time of payment. Please ask at Reception for a full Schedule of Fees.  If you have been booked for a special service such as Mirena insertion, Implanon insertion, skin cancer surgery,  please check with Reception for your out of pocket cost.

The Saturday morning session is Private Billing and incurs a surcharge for all patients, with no concessions or bulk billing.  Medicare card holders can have the rebate processed and directed into the bank account that you have lodged with Medicare. Payments can be made using eftpos, credit cards, cash or cheque.

Prescriptions and Referrals

In the interest of better managing your health, prescriptions and referrals require an appointment with a Doctor.  This is a Practice Policy and is a legal requirement.  If you have prearranged this with your GP, and it is necessary for these to be supplied outside an appointment, an administration charge of $15 applies.

Non Attendance

We understand that it is sometimes necessary to change your schedule.  Out of consideration for others who are seeking appointments, we kindly ask that you give us a minimum of 2 hours of notice if you wish to change or cancel an appointment.  A $45 Fee (non-claimable)will apply for non-attendance or repeated failure to give sufficient notice of cancellation of appointments.

Results notification

Results are only given by Doctors in our Practice unless otherwise arranged.  Lengthy discussions regarding results will not take place by phone.  This is a Practice Policy and a legal requirement.  Please make an appointment with your Doctor to discuss your results.  Your GP may phone you to discuss results if prearranged.

After Hours

The Practice subscribes to an After Hours Service for your needs at all times we are not here (from 7pm – 8am Monday to Friday, and from 12 noon Saturday – 8am Monday).  The After Hours Service will provide us with reports on your consultation with the After Hours Doctor on the next business day.  The phone number for this service is 137 425.  You will also find this phone number on our business / appointment cards and you will hear it on our message when you phone us out of hours.

Complaints

Our aim is to provide the highest level of care to our patients.  If for any reason you are dissatisfied or unsure about any aspect of our service, please feel free to speak to your Doctor, or ask for Jenny Kenny our Office Manager who will be happy to talk to you.  The Office of the Health Ombudsman is available to you also at www.oho.qld.gov.au or phone 133 646.

For general feedback, a Suggestion box is located at Reception.  Your communications and comments are welcome.

OPENING HOURS

Monday: 8am – 7pm

Tuesday: 8am – 7pm

Wednesday: 8am – 7pm

Thursday: 8am – 7pm

Friday: 8am – 7pm

Saturday: 8:30am – 11:30am

For public holiday hours, please contact this service.

EMERGENCIES

IN AN EMERGENCY CALL 000

AFTER-HOURS ARRANGEMENTS

Please call 13SICK on 13 74 25

DIRECTIONS

Suite 2, 1000 Logan ROAD,

HOLLAND PARK, 4121

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